Refund policy

Refund Policy

Returns & Exchanges
We want you to love what you bring home. If something isn’t quite right, you have 14 days from delivery to request a return or exchange.

How returns work

  • Email us at hi.there@sonofasailor.mom with your order number and what you’d like to send back, and we’ll reply with instructions. Packages that arrive without an approved return request can’t be accepted.
  • Items need to be unworn and unused, in their original condition and packaging, with tags attached. Returns are approved once they arrive at our studio and we’ve had a chance to inspect them.
  • Approved refunds go back to your original form of payment, less the original shipping charges, which aren’t refundable. Your bank or card company may take a few business days to post the refund.
  • Return postage is covered by the sender. We recommend a trackable, insured service, since we can’t be responsible for returns lost or damaged on their way back to us.
  • Bought it in our San Antonio shop? Bring it back with your receipt within 14 days.

Exchanges
Want a different color, size or style? Tell us in your email and we’ll try to help you make the swap.

Holiday gifting
Purchases made between December 1 and December 24 can be returned through January 15. Refunds go back to the original purchaser’s payment method, so gift recipients are welcome to reach out with the order number for an exchange instead.

Final sale
Some pieces can’t come back, usually because they were made just for you or for hygiene and safety reasons:

  • Custom, personalized and Choose Your Color pieces
  • Permanent jewelry and Charm Bar creations
  • Fragrance, candles and bath & body products
  • Food and drink items
  • Greeting cards
  • Sale items and gift cards

Damaged, defective or wrong item?
Please check your order when it arrives. If something’s wrong, email us within 7 days with photos of the item and its packaging, and we’ll help make it right. If the box itself looks damaged, take a photo before you open it so we can file a claim with the carrier.

Lifetime Guarantee
Our handcrafted leather goods are covered by our Lifetime Guarantee. 

Marked delivered, but not at your door?
Check with neighbors, your building’s front office and your mail carrier, since most missing packages turn up close by. If it’s still missing, email us within 7 days and we’ll help file a claim with the carrier and find a solution together.